FAQ Archive

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like […]

- March 20, 2020 by superduper

Do you bring your own cleaning supplies, products and equipment?

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

- March 20, 2020 by superduper

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is […]

- March 20, 2020 by superduper

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, […]

- March 20, 2020 by superduper

Do you service my area?

We provide services for all of [state]

- March 20, 2020 by superduper

How do I create a The Maid Society account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and […]

- March 20, 2020 by superduper

Why you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the […]

- March 20, 2020 by superduper

What is your refund policy?

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make […]

- March 20, 2020 by superduper

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still […]

- March 20, 2020 by superduper

Do the cleaning professionals go through a background check?

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening […]

- March 20, 2020 by superduper

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