What is your 100% satisfaction guarantee policy?

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What is The Maid Society’s 24-Hour Happy Customer Guarantee?

We want you to be satisfied with your cleaning. If an area included in your scheduled service was missed or not cleaned to our standards, please contact us within 24 hours of the service’s completion.

To submit a guarantee request, please provide photos and a description of the specific area requiring attention. Once reviewed, we will arrange a complimentary touch-up cleaning for the affected area.

The Happy Customer Guarantee applies only to items included in the original service and does not cover:

• Areas or services excluded from the booking
• Add-on services that were not purchased
• Permanent stains, damage, discoloration, wear, or conditions that cannot be corrected through standard cleaning
• Areas that were inaccessible, obstructed, unsafe, or not disclosed before the appointment
• Concerns reported more than 24 hours after the service
• Homes altered, used, or serviced by another person or company after our team completed the cleaning

Clients must allow The Maid Society the opportunity to inspect and correct the reported concern. We do not issue refunds for completed services. Our guarantee is fulfilled through a complimentary touch-up cleaning of any verified areas that were included in the original booking.

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